Refunds & Cancellation

Cancelling a subscription

• You can cancel a paid plan at any time from your profile page.
• Cancellation takes effect at the end of the period you have already paid for (1, 3, 6 or 12 months). You keep your plan until then; nothing more is charged, and your account then returns to the Free plan.

Refunds

• Payments for the current billing period are not refunded when you cancel, because you keep access until the period ends.
• Switching to another plan or billing period ends your current subscription straight away and starts the new one the same day. Unused days on the old subscription are not refunded. passATS shows how many paid days you would lose before you confirm a switch.
• If you were charged twice for the same period, or charged after cancelling, email us within 30 days of the charge and we will refund the extra amount in full.
• Approved refunds are made to the original payment method through Razorpay. They usually reach your account within 5–7 working days, depending on your bank.
• Prices exclude applicable taxes.

Failed payments

If a renewal payment fails, Razorpay retries it. If it keeps failing, your plan is paused and your account uses the Free plan until a payment succeeds.

Delivery

passATS is an online service. Paid features are available in your account as soon as the payment is confirmed, usually within a minute. Nothing is shipped physically.

Questions

Email support@passats.co.in with your account email and the Razorpay payment ID. We reply within 7 working days.